{"id":2277,"date":"2021-01-12T12:02:49","date_gmt":"2021-01-12T11:02:49","guid":{"rendered":"https:\/\/v2.protect-plus-assurances.fr\/?p=2277"},"modified":"2021-01-12T20:15:00","modified_gmt":"2021-01-12T19:15:00","slug":"devoir-de-conseil","status":"publish","type":"post","link":"https:\/\/myagencyinside.com\/maquettes\/protect-plus-assurances\/devoir-de-conseil\/","title":{"rendered":"Le devoir de conseil dans l\u2019assurance"},"content":{"rendered":"\n

En premier lieu, le devoir de conseil dans l\u2019assurance est un imp\u00e9ratif. Il s\u2019applique aussi bien pour les compagnies d\u2019assurances que pour un agent g\u00e9n\u00e9ral d\u2019assurances ou un courtier. Donc ils sont dans l\u2019obligation de d\u00e9tailler \u00e0 leur client\u00e8le toutes les modalit\u00e9s du droit des assurances. L\u2019objectif reste d\u2019apporter un compl\u00e9ment d\u2019information pour souscrire la bonne garantie d\u2019assurance.<\/span><\/p>\n

L\u2019obligation d\u2019information du devoir de conseil dans l\u2019assurance<\/h2>\n

Selon l\u2019article du code des assureurs L 112-2<\/a>, certaines dispositions l\u00e9gales sont \u00e0 respecter. Tout d\u2019abord, l\u2019assureur pr\u00e9sente une fiche d\u2019information sur les garanties et les prix du contrat. D\u00e8s que l\u2019assureur subordonne une condition particuli\u00e8re, il apporte la preuve que cette condition est \u00e0 la connaissance de l\u2019assur\u00e9.<\/p>\n

De ce fait, une clause de limitation de garantie s\u2019applique. L\u2019assur\u00e9 doit en prendre connaissance au cours de son adh\u00e9sion.<\/p>\n

Le devoir de conseil et la loi<\/h2>\n

En effet, c\u2019est d\u2019abord la loi fran\u00e7aise qui oblige l\u2019obligation de conseil. C\u2019est une r\u00e8gle de base que les assureurs connaissent parfaitement. En cas de non-application, l\u2019assureur s\u2019expose \u00e0 une condamnation. Ce proc\u00e9d\u00e9 existe depuis 2005 suite \u00e0 la promulgation de la loi.<\/p>\n

De surcro\u00eet, la l\u00e9gislation b\u00e9n\u00e9ficie d\u2019un renforcement \u00e0 partir de janvier 2009. C\u2019est l\u2019article L 520-1 du code des assurances qui entre en vigueur. L\u2019assureur dispose d\u2019un r\u00f4le de conseil pour que l\u2019assur\u00e9 puisse choisir le bon contrat d\u2019assurance.<\/p>\n

Au pr\u00e9alable, l\u2019assureur avait un r\u00f4le diff\u00e9rent. La prise de connaissance du consommateur ainsi qu\u2019une analyse rapide restait indispensable. Une fois que toutes ces \u00e9tapes sont termin\u00e9es, le consommateur per\u00e7oit uniquement l\u2019offre la plus adapt\u00e9e. Le consommateur officialise alors le devoir d\u2019information et de conseil de l\u2019assurance.<\/p>\n

L\u2019importance du devoir de conseil dans l\u2019assurance<\/h2>\n

Tout d\u2019abord il faut dire que cette notion est importante. Auparavant, elle n\u2019existait pas. Par cons\u00e9quent, le consommateur utilisait ses propres moyens pour obtenir un renseignement sur un produit. Dans les faits, l\u2019assur\u00e9 ne comprenait pas les termes du contrat et se retrouvait avec une souscription qui n\u2019est pas adapt\u00e9e.<\/p>\n

Or, la signature d\u2019un contrat d\u2019assurance implique un engagement sur une longue dur\u00e9e. Le non-respect de ce devoir implique un manque d\u2019honn\u00eatet\u00e9 et un manque de professionnalisme. L\u00e0-dessus, il est inconcevable de souscrire \u00e0 une assurance sans des conseils personnalis\u00e9s.<\/p>\n

La loi pr\u00e9cise qu\u2019un assureur n\u2019est pas en mesure de vendre un produit qui ne correspond pas au client. En cas de manquement \u00e0 ce devoir, la l\u00e9gislation pr\u00e9voit des sanctions. En partant de ce principe, le devoir de conseil dans l\u2019assurance n\u2019est pas uniquement une protection pour le consommateur. Il s\u2019agit aussi d\u2019une protection pour l\u2019assureur car en cas de litige il est en mesure de prouver sa responsabilit\u00e9 et sa bonne foi.<\/p>\n

La formalisation du devoir de conseil dans l\u2019assurance par \u00e9crit<\/h2>\n

Nul doute que le devoir de conseil dans l\u2019assurance ne peut s\u2019effectuer de mani\u00e8re hasardeuse. L\u2019int\u00e9gralit\u00e9 des informations par rapport \u00e0 une demande sp\u00e9cifique est retranscrite par \u00e9crit. C\u2019est une \u00e9tape indispensable qui s\u2019op\u00e8re avant la conclusion du contrat.<\/p>\n

En cas de litige, ces informations sont indispensables pour \u00e9viter toute contestation de la part de l\u2019assur\u00e9 et de la part de l\u2019assureur.<\/p>\n

Notons que cette obligation s\u2019applique sur n\u2019importe quel type de contrat d\u2019assurance. Aucune exception ne s\u2019applique dans ce type de disposition. Plus pr\u00e9cis\u00e9ment, le contrat est un gage de confiance entre les deux parties. Il engage l\u2019assur\u00e9 et l\u2019assureur sur la dur\u00e9e pr\u00e9vue du contrat. En cas de doute, n\u2019h\u00e9sitez pas \u00e0 solliciter les services d\u2019un juriste sur les points abusifs ou flous. C\u2019est une proc\u00e9dure indispensable avant de vous engager. Gr\u00e2ce \u00e0 cela, vous choisissez un produit correspondant parfaitement \u00e0 vos attentes.<\/p>\n

Une obligation n\u00e9cessaire<\/h2>\n

La vente de contrat \u00e0 distance a entra\u00een\u00e9 de tr\u00e8s nombreuses questions sur l\u2019obligation du conseil \u00e9crit. En effet, la souscription d\u2019assurances en ligne<\/a> ou par t\u00e9l\u00e9phone est parfaitement d\u2019actualit\u00e9. Cependant, la d\u00e9mat\u00e9rialisation n\u2019implique pas un changement du proc\u00e9d\u00e9. Le devoir de conseil dans l\u2019assurance reste effectivement le m\u00eame. Face \u00e0 cet environnement sp\u00e9cifique, une adaptation est n\u00e9cessaire.<\/p>\n

Premi\u00e8rement, les conseils sont promulgu\u00e9s directement par oral. Les informations obtenues par n\u2019importe quel support serviront de communication et de base pour le conseil.<\/p>\n

Pour ce faire, c\u2019est l\u2019article L. 112-2-1 du conseil des assurances qui s\u2019applique. Celui-ci r\u00e9git toutes les sp\u00e9cificit\u00e9s sur les contrats d\u2019assurance \u00e0 distance. Quel que soit le contrat souscrit, l\u2019assur\u00e9 b\u00e9n\u00e9ficie d\u2019une s\u00e9curit\u00e9 au souscripteur. Une compagnie d\u2019assurances qui ne respecte pas ce pr\u00e9cepte s\u2019expose \u00e0 de lourdes sanctions.<\/p>\n

En effet, l\u2019assureur engage sa responsabilit\u00e9 civile. En cas de manquement, le candidat \u00e0 l\u2019assurance est dans son droit de demander une r\u00e9paration du pr\u00e9judice et des dommages et int\u00e9r\u00eats<\/p>\n","protected":false},"excerpt":{"rendered":"

En premier lieu, le devoir de conseil dans l\u2019assurance est un imp\u00e9ratif. Il s\u2019applique aussi bien pour les compagnies d\u2019assurances que pour un agent g\u00e9n\u00e9ral d\u2019assurances ou un courtier. Donc ils sont dans l\u2019obligation de d\u00e9tailler \u00e0 leur client\u00e8le toutes … Read More<\/a> … Read More<\/a><\/p>\n","protected":false},"author":4,"featured_media":2278,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[13,15,14],"tags":[101],"class_list":["post-2277","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-assurance-2-roues","category-assurance-automobile","category-assurance-habitation","tag-devoir-de-conseil"],"yoast_head":"\nLe devoir de conseil dans l'assurance est un imp\u00e9ratif<\/title>\n<meta name=\"description\" content=\"Le devoir de conseil dans l\u2019assurance \u00e9vite de 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